Your Choices & Rights
Your Choices
Where you have given us your consent (applicable to our markets that rely on consent), you can withdraw it by doing the following:
- To stop receiving our marketing you can change your preferences within your account if you have created one or follow the unsubscribe instructions in any of the emails, we send you or contact us and we will do it for you.
- To opt out of the use of cookies and tracking tools, please see our Cookies Policy. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.
- To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
Where we have relied on a legitimate interest (applicable to our markets that rely on legitimate interest), you can object to it by doing the following:
- To object to receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
- • To object to personalisation, you can change your preferences within your account if you have created one. If this option is not available, you can contact us and we will do it for you.
- • To object to being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.
Your rights
As a global company, our fans are located all over the world, depending on your market there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in United States etc. The below rights may be appliable in your market.
Global Rights (excluding United States)
- The right to request that your information be deleted, otherwise known as erasure, or restricted from further use. The right to delete or erase your account cannot be made where you have a ticket or transaction for a future event. A deletion of your account will result in loss of access to any digital assets (i.e. NFTs) that you may own.
- The right to request a copy of the information we hold about you, also known as a right of access.
- The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
- The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us using our Webform, please use the email associated with your account in order for us to locate your personal data. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. Failure to follow these instructions may result in our inability to process your request.
Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
United States Rights
You have certain choices about how we use your information.
You have rights pertaining to the collection, use, and sharing of your personal information.
Depending on where you live in the United States, for all other countries please see Global Rights above, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:
- Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you.
- Deletion. You have the right to request that we delete any personal information collected from or about you.
- Correction. You have the right to request that we correct inaccurate personal information collected from or about you.
- Opt-Out of Sale/Profiling. You have the right to opt out of the sale of your personal information. This will also opt you out of targeted advertising or profiling. To opt-out click here.
- Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.
You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855-663-0150. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and which type of request you are making in your letter.
Your “Do Not Sell or Share” Rights Under the CCPA. Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of Live Nation Entertainment sale or sharing of their personal information, as defined by the CCPA. California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” request here. Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0150.
Oregon Consumer Privacy Act: You may have the right to obtain additional information about third parties with whom we share your personal information. To learn more email us.
To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.
Personal Information Collected:
- Names and Aliases
- Physical Address
- Phone Number
- E-Mail Address
- IP Address
- Unique Identifiers
- Interactions with Customer Service
- Information about transactions made on our services
- Fan Preferences and Attributes
- Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.
Personal Information Disclosed for a Business Purpose or Sold/Shared:
| Categories of Personal Information | Personal Information | Disclosed for a Business Purpose | Sold/Shared | Categories of Third-Party Recipients | Retention Standards |
| Identifiers | Names and Aliases | X | X | Business Partners, Data Brokers, Technical Service Providers, Government Agencies | Retained only as long as it is necessary to provide our products and services, keep our systems secure, and maintain necessary business and financial records. |
| Physical Address | X | X | |||
| Phone Number | X | X | |||
| E-Mail Address | X | X | |||
| IP Address | X | X | Business Partners, Technical Service Providers | ||
| Unique Identifiers | X | X | |||
| Commercial Information | Interactions with Customer Service | X | Technical Service Providers, Government Agencies | Retained only as long as it is necessary to provide and improve our products and services, keep our systems secure, and maintain necessary business and financial records. | |
| Information about transactions made on our services | X | X | |||
| Individual’s Preferences and Attributes | X | X | Business Partners, Data Brokers, Technical Service Providers | ||
| Internet/ Electronic Activity | Cookies/Web Beacons | X | X | Retained only as long as it is necessary to provide our products and services and keep our systems secure. | |
| Device Attributes | X | X | |||
| Sensitive Personal Information | SSN/TIN | X | Technical Service Providers, Government Agencies | Retained only as long as it is necessary to provide our products and services and maintain necessary business and financial records. | |
| Health Information | X | ||||
| Drivers License/Passport Number | X | ||||
| Demographic Information | X | Technical Service Providers | |||
| Precise Geolocation | X |
Personal information that you provide for a specific purpose will not be sold or used for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.
You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. Failure to follow these instructions may result in our inability to process your request.
To view our CCPA request metrics, please click here.
“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
Do Not Track. Our websites and apps are not designed to respond to “do not track” requests from browsers.
In addition, our website responds to Global Privacy Control—or “GPC”—signals, which means that if we detect that a browser is communicating a GPC signal, we will process that as a request to opt that particular browser or device out of the sale or sharing of your information via cookies and tracking tools on our website. Note that if you come back to our website from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well.
Our sites and apps are not intended for children. Our sites and apps are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can contact us.