What Information We Have & Where We Get It

When we collect your personal information, we store it in our customer databases, such as our customer services platforms to manage any queries you have, and our marketing system in order to be able to communicate with you, subject to your choices.

Given the global nature of our business some of the products and services we offer may be differ and not be available in the market where you have an account.

• If you create an account & buy from us. If you create an account, purchase a product from us (such as VIP experiences or merchandise), we will collect your contact and billing information directly from you. When you register for a presale, we collect your contact information, such as your name, street address, zip and post code, email, phone number and credit card number.

• When you buy tickets to our events. When you purchase tickets to one of our events, or an event for which we are a co-promoter, or have a ticket transferred to you by a friend we will receive your information from ticket agents or e-commerce platforms used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).

• When you attend one of our events. When you attend one of our events, we collect your information via our free Wi-Fi (if you register to use it) and, if available, via cashless payment wristbands which can be used to access events and to make purchases onsite at the event.

• Fan images and CCTV. When attending an event at a venue or festival we collect your image and likeness whether this is through CCTV cameras or videographers or photographers on venue of festival sites. This is primarily collected for the safety and security of our fans; however, we sometimes use these images in our marketing or social media posts.

• When using our website and apps. When you use our websites or apps, we may use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to passively collect data about you, such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

• Onsite safeguarding when attending an event. When attending an event at a venue or festival in order to provide a safe and secure site for you, we may process personal information about you to be able to enforce appropriate access management, their purposes for being onsite, and any experiences or issues that may arise. As part of our safeguarding policies and procedures, we process personal information about incidents and visitor wellbeing.

• When you request accessible tickets. If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect or verify details of your requirements.

• When entering competitions. When you enter into competitions we run, we’ll use your information to administer your entry and contact you if you’ve been successful. If the prize is administered by a third party, we’ll let you know who they are.

• When you contact our fan experience & customer support teams. When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes and to provide support related to your query.

• When you use social media and online public forums. When you use a social media feature within our website or apps, and you post to social media platforms, or post on a public space or on one of our websites. The social media site will provide us with some information about you.

• Geodemographic data suppliers. We use suppliers such as advertising and marketing partners who collate geodemographic data which assists us in better personalising our services to you, like your age range, or gender, or information about events you like or products you buy. If you’d prefer that we do not do this, see the ‘Your Choices & Rights” section below.

• Processing of children’s data. In the few cases where we collect personal information from children, we always seek parental consent and will only collect such information for the purposes specified when we collected it.

• Health and safety purposes. In order to keep you and other attendees safe, we may collect information from ticket purchasers and attendees for purposes of contact tracing related to infectious disease to the extent allowed under applicable law. This information may include names, contact details, seat locations, along with entry and exit times.